All sales are FINAL and there are no refunds allowed on any grounds.

Order processing begins as soon as an order is submitted. As a result, Order modifications are not permitted after an order is submitted. This includes changes to products, refunds, shipment methods, addresses, cancellations, etc.

There is a 20% restocking fee for returns.  Customers are advised to complete all return requests within 7 days of receipt in order to qualify for a store credit. Any return request not received within the specific time frame will be disqualified. The product must be sent back in the original packaging condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way(Original ties must remain intact as it was received by the customer). Send your return item(s) including your first name, last name, phone number, the reason for the return and original receipt to:

Christian Ricci Hair
301 Northcreek Blvd Unit 964, Goodlettsville TN 37070

For your protection, we suggest that all returns be sent back to us through a traceable postal carrier with a signature. We are not responsible for lost items in transit, All Sales are Final on clearance and sale items. No returns will be accepted for sale or clearance items. The customer is responsible for all return freights in a product return transaction. Once received and determined to be in resalable form, a store credit would be issued. If the item was purchased during a promotion that has ended, your new order will not qualify for the promotion in question.  Once a store credit or Gift Card is issued, it may not be redeemed as cash on any grounds.  

NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS (FULL LACE WIGS, LACE CLOSURE WIGS, LACE FRONT WIGS, LACE CLOSURES & LACE FRONTALS), CAN NOT BE RETURNED. EXCHANGED OR REPLACED.

Replacements

We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is unusual we want to hear from you. Notify a Customer Care Specialist via email (Support@christianriccihair.com) within 7 calendar days from the date you received your package. Note that using non -recommended products, perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the opportunity for a replacement, if it applies. If Christian Ricci Hair verifies and agrees that the product is defective in any way, Christian Ricci Hair will then exchange or replace the item.

 If Christian Ricci Hair does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without a replacement of the product. NOTE: DUE TO THE DELICATE NATURE OF LACE PRODUCTS (FULL LACE WIGS, LACE FRONT WIGS, LACE CLOSURE WIGS, LACE CLOSURES & LACE FRONTALS), CANNOT BE RETURNED, EXCHANGED OR REPLACED.

Limitation of Liability

Christian Ricci Hair, does not accept liability beyond the remedies set forth herein, including any liability for products not being available after purchase. Christian Ricci Hair will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. The customer agrees that for any liability related to the purchase of products, Christian Ricci Hair is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Christian Ricci Hair is not liable or responsible for any amount of damages above the aggregate dollar amount paid by the customer for the purchase of services under this agreement.

• Order modifications are not permitted after an order is submitted. This includes changes to products, shipment methods, addresses, cancellations, etc.
• Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the United States.
• We require 24-48 hours to process your order and have it ready for shipment. How soon you receive your order depends on the shipment option selected.  Orders are generally shipped out within 2-3 days after processing.  During major sales and promotions, orders may take up to 7 days for processing.
• Please note we are not liable for any delay with the shipping company. We strongly suggest you order in advance to avoid any delay.  
• Please make sure your billing and shipping address match.  If your order is shipping to an address that is different than your credit card billing address, additional verification steps will be required and your order may be delayed or canceled.  To process orders going to a different address other than your billing address MUST require you to verify your Credit Card. This includes submitting the front and back images of your credit card plus a signed copy of the credit card authorization form.
• Orders being sent to P.O. Boxes must be shipped via the United States Postal only and cannot be shipped via any other means.

Undeliverable/Lost/Return to Sender Packages

If your package is not successfully delivered and is sent back to Christian Ricci Hair, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:

• The shipping address does not exist
• The shipping address is misspelled by the customer
• The shipping address is missing information (i.e. apt/bldg/suite number)
• The carrier is unable to safely deliver the package
• The addressee has moved
• The addressee has refused the package

Returned to sender packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder.  We also do not guarantee that your item will be the same price as your original order.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Christian Ricci Hair does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.